Reporting to the Director of Visitor Services, the Visitor Services Coordinator (VSC) serves as a primary point-of-contact for all visitor services on a daily basis. The VSC will be charged with supervising basic site operations at Drayton Hall, including the front ticket gate, museum shop, and the day-to-day interpretive schedule during his/her work week. The candidate will be the point-of-contact in case of emergencies, and will aim to ensure a consistently positive guest experience for all visitors to Drayton Hall.
Essential Duties and Responsibilities:
- Contribute to the overall success of Drayton Hall in achieving its mission.
- Serve as a point-of-contact for visitors in their experience at the site, providing clear and accurate information in a pleasant, effective, and positive way.
- Manage basic daily site operations related to the visitor experience, including opening/closing museum shop, front ticket gate, office buildings, and historic structures; respond to the needs and concerns of front-line interpretive/visitor services staff.
- Present guided house tours of Drayton Hall and Connections: From Africa to America programs to diverse audiences of all ages as needed.
- Conduct educational and special interpretive programs for adult and student groups of all ages. Assist with program preparation and clean-up.
- Provide coverage for Drayton Hall admissions and museum shop as needed.
- Actively facilitate open lines of communication amongst different areas of the site (including museum shop, front gate, historic structures, multiple office buildings, etc.) to ensure efficient and orderly day-to-day operations.
- Become knowledgeable in site security procedures.
- Participate actively in interpreter training or enhancement programs in order to expand knowledge of the property and/or interpretive skills.
- Assist with special events and programming as needed, including arriving early and staying late to open/close the site.
- Work as a cooperative member of a team, and be willing to lead, follow, and support colleagues in a tactful, positive way.
Minimum Qualifications (Education, Experience, Skills):
- Bachelor’s degree; studies in history, public history, museum studies, museum education, architecture, historic preservation, anthropology, or similar fields preferred.
- At least three years of relevant experience required; experience in historic site work strongly preferred.
- Must have strong oral and written communication skills, and be able to synthesize information into clear, effective presentations.
- Must be dependable, trustworthy, and a problem-solver, with the ability to respond to stressful situations calmly, tactfully, and with good judgment.
- Basic math and cash handling skills required; experience with point-of-sale retail systems, cash registers, and ticketing systems a plus.
- Ability to work outdoors; some lifting and manual labor required.
- Some weekend, evening, and holiday work required!
- Department: Visitor Services
- Reports To: Director of Visitor Services
- FLSA Status: Non-Exempt
- Employment Status: Full-Time
Please send a resume and cover letter to:
ATTN: Allison Jordan
3380 Ashley River Road
Charleston, SC 29414
or electronically at email@example.com.
The Drayton Hall Preservation Trust is an equal opportunity employer.
Photograph by Robbin Knight.